Last updated: 27 June 2026
1. Who we are
Sihi Bakes ("we", "us") operates this website to sell desserts and accept customer enquiries. This Privacy Policy explains how we collect and use personal data.
Contact: +91 8310923990. Address: Vajarahalli, Holiday village road, Mallasandra, Bengaluru - 560109.
2. Data we collect
Identity and contact: name, WhatsApp/phone number, alternate phone, and email address.
Delivery: house/flat, street, landmark, pincode, and map coordinates used to calculate delivery distance and fees.
Orders: cart items, coupons used, order totals, payment status, and Razorpay order/payment identifiers.
Verification: OTP codes and verification status for WhatsApp phone verification at checkout.
Enquiries: event details, messages, and product selections for party or custom orders.
Reviews: name, area, product, rating, quote, and optional image if you submit a review.
Technical: basic logs, session/cart data, and cookies or local storage needed to run the site securely.
3. How we use your data
To process orders, payments, deliveries, refunds, and customer support.
To send WhatsApp OTPs, order confirmations, and service-related messages.
To prefill checkout details for returning customers (based on verified phone number).
To manage coupons, inventory, analytics, and internal business operations.
To respond to enquiries and display customer reviews on our website.
For security, fraud prevention, and legal compliance.
4. Legal basis and consent
We process your data to fulfil orders and enquiries you request, and with your consent where required (for example, marketing messages or displaying reviews).
You may withdraw consent for non-essential processing by contacting us, though this may limit our ability to serve you.
5. Sharing with third parties
We share data only as needed to operate our service:
Razorpay — payment processing.
Supabase and our hosting provider — database and application hosting.
WhatsApp / messaging provider — OTP and order notifications.
Delivery partners — fulfilment of deliveries when applicable.
We do not sell your personal data. We may disclose information if required by law or to protect our rights.
6. Retention
We retain order and customer records as needed for business operations, accounting, and legal obligations. OTP verification data is kept only as long as necessary for security.
7. Your rights
Under applicable Indian law, including the Digital Personal Data Protection Act, 2023, you may request access to, correction of, or deletion of your personal data, subject to legal and operational requirements.
To exercise your rights or raise a grievance, contact us at +91 8310923990. We will respond within a reasonable timeframe.
8. Security
We use industry-standard measures to protect your data. No online system is completely secure; please use strong practices when sharing information with us.
Last updated: 27 June 2026.