Last updated: 27 June 2026
1. Overview
Sihi Bakes prepares fresh, perishable desserts. This policy explains when cancellations and refunds apply.
2. Customer-initiated cancellation
You may request cancellation before we begin preparing your order by contacting us on WhatsApp or phone as soon as possible.
Once an order is confirmed and preparation has started, cancellation may not be possible and no refund will be issued.
If you selected an incorrect address, delivery slot, or items, contact us immediately. We will try to help but cannot guarantee changes after confirmation.
3. Shop-initiated cancellation
We may cancel orders due to item unavailability, delivery area restrictions, store closure, or operational issues. In such cases, a full refund will be issued for any amount paid.
4. Refund eligibility
Refunds may be issued for: failed or duplicate payments, shop-side cancellations, unavailable products after payment, or approved customer cancellations before preparation.
Refunds are generally not issued if: preparation has begun, you provided an incorrect or incomplete address, you were unreachable at delivery time, or you refused delivery without a valid reason.
5. Refund process and timeline
Approved refunds are processed back to the original payment method via Razorpay where possible.
Refunds typically reflect within 5–10 business days depending on your bank or payment provider.
For refund status, contact us with your order number and registered phone number.
6. Partial refunds
If only part of an order cannot be fulfilled, we may offer a partial refund or replacement at our discretion.
For questions, reach us at +91 8310923990. Last updated: 27 June 2026.